We want you to be fully satisfied with every purchase from Bjs. This Return Policy describes our guidelines and procedures for returning products purchased on our website.
Please review this Policy before making purchases. By placing an order with Bjs, you agree to be bound by this Return Policy.
2. Returns Overview
Most unopened products in new condition can be returned within 30 days of delivery for a full refund of the purchase price. We also gladly accept returns of defective, damaged or incorrectly shipped items.
Some types of goods have different return requirements or may not qualify for return to Bjs. Please see Sections 3-6 for category-specific details.
You are responsible for return shipping costs unless the return is due to our error. Refunds are issued to your original payment method once we receive and inspect the return.
3. General Return Requirements
To be eligible for return, items must meet the following criteria:
Unopened in original packaging with all tags and labels attached
Not used or worn
Free of damage not present upon shipment
Returned within 30 calendar days of delivery
Items that do not meet all requirements above are not eligible for return to Bjs. We do not accept partial returns of multi-item orders.
Starting a Return
To start a return, contact Bjs Customer Service:
Please have your order information available. We will provide return instructions specific to each order.
You must return items to us within 10 calendar days of receiving return instructions. Return instructions will include the return address to use. We recommend using a trackable shipping method and insuring your return.
Once we receive and inspect returned items, we will process the appropriate refund to your original payment method. Please allow 5-10 business days from receiving your return to process your refund.
4. Returns by Category
Clothing and Shoes
Unworn clothing and shoes may be returned in new condition with original tags attached. Footwear must be unsoiled with original box included. Intimate apparel may not be returned for health reasons.
Furniture and Home Goods
Furniture, rugs, bath items, bedding and other large home goods may be returned in original packaging if unused with no damage or defects. Reboxing fees may apply.
Unopened, unused grocery items may be returned as long as they are not perishable or restricted items. See section 6 for prohibited returns.
Unopened electronic devices may be returned in factory condition with original packaging and accessories. We recommend repackaging carefully for protection. A restocking fee may apply.
Toys and Games
Unopened toys, games and sporting goods may be returned with all original parts, instructions, tags and packaging. For health reasons, some items cannot be returned once opened.
Beauty and Cosmetics
Unopened makeup, skincare, haircare and fragrances may be returned excluding membership sets. For health reasons, beauty items that were tested or opened cannot be returned.
5. Reasons for Returning an Item
We will happily accept returns for the following reasons:
You decided you do not want the item
The item was defective or arrived damaged
The product was inaccurately described on our website
We sent you the incorrect item
The item arrived after your requested delivery date
Any other reason authorized by Bjs Returns
Please contact Customer Service within 3 calendar days of delivery if your order arrives damaged or if you receive incorrect items. Faster reporting helps us determine the cause and rectify issues.
6. Non-Returnable Items
Certain items are not eligible for return due to health, safety or applicable laws.
Non-returnable items include:
Food, candy, grocery that is perishable, expired or temperature-sensitive
Tobacco, vaping products, CBD oil
Prescription medication, medical devices
Hazardous materials like propane, fuel, chemicals
Firearms, ammunition, weapons, knives
Living plants or animals
Software, video games, movies, music or books if opened
Personal care products like grooming tools, massagers, electric face cleansers if used
Undergarments, swimwear and intimate apparel if worn or tried on
Custom or personalized orders
Mattresses and bedding if opened or used
Fixed gas cylinders like helium tanks
We cannot accept returns that are prohibited by law or regulation. Non-returnable products received will be disposed of or donated without refund.
7. Return Process for Defective/Damaged Items
If you receive a defective, damaged or incorrectly shipped item, please contact Bjs Customer Service right away providing order details and images of damage where applicable.
Report defects/damage within 3 calendar days of delivery.
Hold onto all packaging materials and damaged goods for inspection.
We will provide return instructions for defective or damaged items.
Once received, we will inspect and approve refund if deemed defective per policy.
Customer is responsible for return shipping costs unless defect is due to our error.
Once we confirm a manufacturing defect, refund of the full purchase price will be issued within 5-10 business days. If damage occurred during use by customer, only partial refund may be given.
For valid quality issues, we will reimburse return shipping fees to customer upon request.
If you received a defective, damaged or incorrect item, you may choose to exchange it rather than return for refund.
To exchange an item:
Request exchange within 3 calendar days of delivery
Select alternate item(s) to exchange and contact Customer Service
Do not dispose of original items until exchange approved
Once approved, return original item(s) per instructions within 10 days
You pay return shipping; we will ship replacements free
Exchanges are subject to availability and pricing at time of request. If the exchange results in a higher total, you will be charged the difference. Only one exchange attempt is allowed per original order.
9. How We Handle Wrong or Damaged Orders
If we make a mistake or item arrives damaged, let us know within 3 calendar days of delivery via email or phone. Please hold onto all packaging materials and damaged goods.
Once we confirm the error or damage was our fault, you will have two options:
1. Exchange – Keep the original item(s) and we will ship replacements immediately upon report.
2. Refund – Return the original item(s) per our instructions for a full refund of the purchase price plus reimbursement of your return shipping cost upon request.
We aim to make returns hassle-free if we messed up your order. Our team will provide a prepaid return label or specific instructions to exchange the incorrect or damaged products. Please help us quickly resolve any errors or issues – we appreciate your patience and understanding.
10. Refund Methods
Refunds are issued to the original payment method used at time of purchase. Allow 5-10 business days from receipt of returns to process the refund.
Refunds to debit or credit cards may take 2-3 additional days to post to your account via your bank’s systems.
Third Party Payment
Returns paid via PayPal, Affirm, etc. will be refunded to the associated third party account. Refund timing depends on their processing.
Bjs Gift Cards
Returns paid with a Bjs gift card will be refunded to the original gift card used. Allow 3 calendar days for gift card refunds to become available on card balance.
If you do not have the original payment method or prefer store credit, let Customer Service know. Store credit refunds by check may take an additional 1-2 weeks for processing and mailing.
11. Return Shipping
The customer pays for return shipping unless the return is needed due to a Bjs order error or product defect. We recommend using a trackable shipping method and purchasing insurance in case of loss or damage in transit. We are unable to reimburse return shipping costs unless required by state law.
Bjs is not responsible for return packages lost in transit. We will issue refunds only upon delivery and verification of returned orders. Be sure to follow provided return instructions carefully.
Upon receiving and inspecting your return, we will process the applicable refund to your original payment method used for purchase.
12. Modification and Policy Updates
We reserve the right to update this Return Policy at any time in the future. If any changes made affect returns submitted prior to the update, we will notify customers via email. Updated policies will take effect for subsequent purchases only. Check our website for the most current Return Policy before making purchases.
13. Contact Us
Reach out with any return questions or requests:
123 Main St
Anytown, USA 12345
Email: email@example.com Phone: 1-800-555-1234
Last Updated: January 5, 2024